Terms of Service, Cancellation & Refund Policy
Last updated: October 2026 • Trajetta Company
Directly in your dashboard under Settings. No phone calls, no retention friction.
Full and unconditional refund within 7 days of any charge upon request.
Official Stripe PDF invoices and receipts delivered to your email address each cycle.
1. Subscription Cancellation Policy
At Trajetta, we believe in building long-term relationships based on genuine value. You retain full autonomy to manage or cancel your subscription at any time.
- How to cancel: Go to Settings (You) > Subscription & Billing > Cancel Subscription, or use the embedded Stripe Billing Portal.
- Cancellation effect: No future automatic renewals or charges will occur on your card.
- Access retention: Your access to Trajetta Pro remains fully active until the end of the paid billing cycle.
- Data ownership: Your goals, habits, and reflections are never deleted. You can export your full data in JSON/CSV at any time.
2. 7-Day Money-Back Guarantee
You have up to 7 calendar days from the date of any initial subscription charge to request a 100% full refund.
To claim your refund, email contato@trajettacompany.com.br with your account email address. Refunds are returned directly to the payment method used via Stripe.
3. 3-Day Free Trial
Trial plans include 3 days of unrestricted access to Trajetta Pro without upfront payment. If you cancel before day 3, zero charges apply.
4. Official Support
Billing inquiries, second-copy invoices, or technical questions can be directed to:
Trajetta Company
Email: contato@trajettacompany.com.br
Payment Processor: Stripe Payments Brasil Ltda. / Stripe Inc.